Privacy Policy

1Information We Collect

When you interact with our website, request emergency assistance, or call our 24/7 hotline, we may collect the following categories of information:

• Contact Information: Full name, telephone number, mobile number, and email address.
• Property & Location Data: Physical street address, Tulsa zip code, building type (residential vs commercial), and specific access instructions.
• Damage Assessment Details: Description of the loss (burst pipe, active flood, ceiling collapse, smoke odor, sewage backup), timeline of the event, and photos or moisture readings taken on-site.
• Technical & Usage Data: Internet protocol (IP) address, browser type, device identifiers, and pages visited to help us optimize local emergency response times.

2How We Use Your Information

The primary purpose of collecting personal information is to deliver prompt, effective emergency restoration services. Specifically, we use your data to:

• Deploy our nearest certified restoration response truck directly to your Tulsa premises.
• Contact you via telephone or text message regarding technician arrival ETA and safety recommendations.
• Generate itemized structural drying logs and moisture mapping reports.
• Maintain ongoing records required by Oklahoma licensing and environmental regulations.

3Third-Party Disclosures & Operational Partners

We do not sell personal data. We disclose your information only under the following limited operational circumstances:

• Certified Field Subcontractors: If specialized services (such as certified asbestos abatement, hazardous chemical disposal, or heavy structural rebuilds) are required, certified local Tulsa partners will receive job location specifics.
• Legal Compliance: When required by Oklahoma court subpoenas, law enforcement, or public health emergencies (such as municipal black water reporting).

4Data Security & Safeguards

We implement industry-standard administrative, physical, and electronic security safeguards (including 256-bit SSL encryption on all online forms and encrypted local storage) to prevent unauthorized access, accidental alteration, or disclosure of your property records.

5Cookies & Local Analytics

Our website uses basic operational cookies and search analytics to measure page load performance, record user zip code preferences, and assess emergency call volume across Tulsa neighborhoods. You can configure your browser to reject cookies, although certain rapid location features may perform with reduced convenience.

6Your Rights & Inquiries

You have the right to request a copy of the personal information we maintain in your service file, request corrections, or request deletion of personal records after structural drying milestones and warranty retention requirements expire under Oklahoma law.